Privacy Policy

Last Updated: October 30, 2026

1. Introduction

Welcome to VIRELLYN. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website or making a purchase.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

VIRELLYN is a brand owned and operated by Weihai Yawen Network Technology Co., Ltd., which is responsible for operating the VIRELLYN website and handling customer support inquiries.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information You Provide

When you place an order, create an account, contact us, or communicate with our customer support team, we may collect:

• Name and contact information.

• Email address.

• Phone number.

• Billing and shipping addresses.

• Order details and purchase history.

• Information you provide when contacting customer support.

• Other information voluntarily submitted through our website.

Payment Information

When you make a purchase, payment information is processed through the payment methods available at checkout.

We do not intend to store complete payment card details on our website. Payment information may be handled directly by the applicable payment service providers according to their privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Pages visited and browsing activity.

• Date and time of website visits.

• Referral sources and general website interaction information.

This information helps us understand website usage, maintain website functionality, and improve the shopping experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing and Fulfillment

To process purchases, confirm orders, arrange shipping, provide delivery updates, and manage payment-related transactions.

Customer Support

To respond to inquiries, assist with order issues, handle return and refund requests, and provide after-sales assistance.

Website Improvement

To understand how visitors interact with our website, improve navigation, enhance functionality, and make our shopping experience more convenient.

Communication

To send order confirmations, shipping notifications, important service announcements, and responses to customer inquiries.

Security and Fraud Prevention

To help identify suspicious activities, protect our website, verify transactions, and maintain the security of customer accounts and orders.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, legal requests, and legitimate business obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our services.

Cookies may help us:

• Remember shopping cart contents.

• Maintain website preferences.

• Support essential website functions.

• Understand website traffic and visitor interactions.

• Improve website performance and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and shopping functions.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

5. How We Share Your Information

We do not sell your personal information in exchange for money.

We may share relevant information with third parties when necessary to operate our website and provide our services.

These parties may include:

Payment Service Providers

To process payments and support transaction-related activities.

Shipping and Fulfillment Partners

To arrange order processing, shipment, delivery, and tracking services.

Website and Technology Service Providers

To support website hosting, maintenance, security, analytics, and technical operations.

Customer Support Service Providers

To help manage customer inquiries and provide support services where applicable.

Legal and Regulatory Authorities

We may disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect our legal rights and prevent fraud.

Third-party service providers may process personal information according to their own privacy policies and applicable contractual obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information collected.

• The purpose for which the information was collected.

• Order processing and customer service requirements.

• Applicable accounting, tax, and legal obligations.

• The resolution of disputes and enforcement of agreements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We encourage customers to use secure devices and protect their personal account information.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of certain personal information.

• Requesting information about how your personal information is used or shared.

• Objecting to or restricting certain types of processing where applicable.

• Withdrawing consent where processing is based on consent.

• Opting out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

We will review and respond to eligible requests in accordance with applicable privacy laws.

9. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about products, promotions, updates, and other relevant offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting our customer support team.

Even if you opt out of promotional communications, we may still send essential transactional messages, such as order confirmations, shipping notifications, and important service updates.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These external websites operate independently and may have their own privacy policies and data practices.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Because we operate an online store that may serve customers in different countries and regions, personal information may be processed or transferred across international borders when necessary to provide our services.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with relevant data protection requirements.

12. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information below.

Brand Name: VIRELLYN

Legal Company Name: Weihai Yawen Network Technology Co., Ltd.

Business Address:

Room 1707, 17th Floor, Building E1, No. 45-2 Daqing Road, Crown Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email: service@virellyn.com

Customer Service Phone: +86 631-5329090

We appreciate your trust in VIRELLYN and are committed to handling your personal information responsibly.

VIRELLYN — Your Privacy Matters to Us.