Terms of Purchase

Last Updated: October 30, 2026

1. Introduction

Welcome to VIRELLYN.

These Terms of Purchase govern purchases made through the VIRELLYN online store. By placing an order on our website, you agree to the terms and conditions outlined below.

VIRELLYN is a brand owned and operated by Weihai Yawen Network Technology Co., Ltd. The company operates the VIRELLYN website and is responsible for its business operations and customer support.

Please review these terms carefully before completing your purchase.

2. Product Information

We make reasonable efforts to ensure that all product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

Customers are encouraged to review the product information carefully before placing an order.

Please note:

• Product colors may vary slightly depending on screen settings and display characteristics.

• Product availability may change without prior notice.

• Product images and descriptions are provided to help customers understand the items offered.

• If you have questions about a product, please contact our customer support team before purchasing.

If a material product information error affects an order, we will take appropriate steps to resolve the matter with the customer.

3. Product Prices and Currency

All product prices are displayed in US dollars (USD), unless otherwise indicated.

The final purchase amount may include:

• Product prices.

• Applicable shipping fees.

• Taxes or other charges where applicable.

The final amount payable will be displayed during checkout before the customer confirms payment.

We reserve the right to update product prices when necessary. Any price changes will not affect orders that have already been accepted, except where correction of a material pricing error is necessary and permitted by applicable law.

4. Placing an Order

To purchase products from VIRELLYN, customers must:

1. Select the products they wish to purchase.

2. Add the selected products to the shopping cart.

3. Review the order details and quantities.

4. Enter accurate billing and shipping information.

5. Select an available payment method.

6. Review the final order total and complete payment.

Before submitting an order, customers should carefully verify all product selections, quantities, shipping details, and contact information.

By completing checkout, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

5. Order Confirmation and Acceptance

After submitting an order, customers should receive an order confirmation email containing relevant purchase details.

An order confirmation email acknowledges receipt of the order but does not necessarily constitute final acceptance or guarantee fulfillment.

We may review orders before fulfillment.

In certain circumstances, we may need to decline or cancel an order, including:

• Suspected fraudulent or unauthorized transactions.

• Incorrect product pricing or material listing errors.

• Product availability issues.

• Incomplete or inaccurate customer information.

• Other legitimate operational or legal reasons.

If payment has already been received for an order that cannot be fulfilled, we will arrange an appropriate refund.

6. Payment Methods

Available payment methods are displayed during checkout.

Customers must provide valid payment information and ensure that they are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers.

By completing a purchase, you authorize the applicable payment provider to process the transaction for the total amount displayed at checkout.

If a payment is declined or cannot be completed, the order may not be processed until successful payment confirmation is received.

7. Shipping Fees and Delivery

VIRELLYN currently offers the following shipping arrangements:

Standard Shipping

• Shipping Fee: $2.99 USD.

• Estimated Shipping Time: 10–20 business days.

Free Shipping

• Available on orders totaling $39.00 USD or more.

• Shipping Fee: FREE.

The applicable shipping fee will be displayed during checkout before payment is completed.

Estimated delivery times are not guaranteed delivery dates. Actual delivery may vary depending on the destination, transportation schedules, customs procedures where applicable, weather conditions, and other delivery circumstances.

Once an order has been shipped, tracking information will be provided when available.

For more information, please review our Shipping Policy.

8. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing includes order verification, product preparation, and fulfillment arrangements.

Actual processing time may vary depending on product availability, order volume, and fulfillment requirements.

If a significant issue affects the processing or fulfillment of an order, our customer support team will contact the customer when appropriate.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@virellyn.com.

Please provide your order number and the details of your request.

Order changes and cancellation requests are subject to the current fulfillment status of the order.

Once an order has entered the fulfillment process or has been shipped, changes or cancellations may no longer be possible.

If an order cannot be canceled, customers may review the applicable return options after delivery.

10. Returns and Refunds

We want customers to have a positive shopping experience with VIRELLYN.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Generally, returned products must:

• Be unused and unworn.

• Remain in their original condition.

• Include original packaging where applicable.

To request a return, customers must contact service@virellyn.com and provide their order number, the item they wish to return, and the reason for the request.

Please do not send returned products before receiving approval and return instructions from our customer support team.

Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate solution at no additional cost to the customer.

Refund Processing

Approved refunds will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

For complete information, please refer to our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Products

If a purchased product arrives damaged, defective, incorrect, or materially different from its description, customers should contact our customer support team.

Please provide:

• Your order number.

• A description of the issue.

• Relevant photos or videos showing the problem.

After reviewing the request, we will provide an appropriate solution, which may include a replacement, refund, or return arrangement at no additional cost to the customer.

We will review each qualifying request fairly and reasonably.

12. Shipping Address and Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following information before submitting your purchase:

• Recipient's full name.

• Complete shipping address.

• City, state, and postal code.

• Contact phone number.

If you identify an error after placing an order, please contact us as soon as possible.

Address changes may not be possible after an order has entered the fulfillment process or has been shipped.

If a package is delayed, appears to be lost, or is marked as delivered but has not been received, customers should contact us for assistance.

We will review the available shipping information and work toward an appropriate resolution.

13. Customs Duties and Taxes

Depending on the destination and applicable local regulations, international orders may be subject to customs duties, import taxes, or other charges.

Any applicable charges will be handled in accordance with relevant customs requirements and the information presented during checkout.

Customers should review applicable local import requirements when placing an international order.

14. Privacy and Personal Information

Personal information provided during the purchasing process is handled in accordance with our Privacy Policy.

Information may be used to:

• Process and confirm orders.

• Arrange payment and fulfillment.

• Deliver purchased products.

• Provide order updates.

• Respond to customer inquiries.

• Handle returns, refunds, and after-sales requests.

For further details about how personal information is collected, used, and protected, please review our Privacy Policy.

15. Consumer Rights

These Terms of Purchase are intended to explain the standard purchasing procedures and conditions applicable to orders placed through VIRELLYN.

Nothing in these terms is intended to exclude, restrict, or override mandatory consumer rights under applicable laws and regulations.

Where applicable law provides customers with additional rights or protections, those rights will remain unaffected.

16. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business operations, purchasing procedures, or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page before making a purchase.

Changes will not retroactively remove mandatory consumer rights or protections applicable to previously completed purchases.

17. Contact Information

If you have questions regarding your purchase, payment, order confirmation, shipping, returns, or refunds, please contact us using the information below.

Brand Name: VIRELLYN

Legal Company Name: Weihai Yawen Network Technology Co., Ltd.

Business Address:

Room 1707, 17th Floor, Building E1, No. 45-2 Daqing Road, Crown Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email: service@virellyn.com

Customer Service Phone: +86 631-5329090

When contacting us about an existing purchase, please include your order number to help us locate your transaction and assist you more efficiently.

Thank you for choosing VIRELLYN. We appreciate your trust and look forward to providing you with a convenient shopping experience.

VIRELLYN Customer Support Team