Terms of Service

Last Updated: October 30, 2026

1. Introduction

Welcome to VIRELLYN.

These Terms of Service govern your access to and use of the VIRELLYN website, including browsing our products, placing orders, and using the services available through our online store.

VIRELLYN is a brand owned and operated by Weihai Yawen Network Technology Co., Ltd. The company operates the VIRELLYN website and is responsible for its business operations and customer support.

By accessing or using our website, you agree to comply with these Terms of Service and any applicable policies referenced herein.

If you do not agree with these terms, please discontinue using our website.

2. Eligibility and Website Use

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable laws.

• Any information you provide is accurate and complete.

• You will use our website only for lawful purposes.

• You will not engage in activities that interfere with the website's operation or security.

You agree not to use our website to:

• Violate applicable laws or regulations.

• Engage in fraudulent activities or unauthorized transactions.

• Attempt to gain unauthorized access to our website or systems.

• Distribute malicious software or harmful content.

• Interfere with the normal operation of our online store.

• Misuse website content or intellectual property.

We reserve the right to take appropriate action when we reasonably believe that website usage violates these terms or applicable laws.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However:

• Actual product colors may vary slightly depending on screen settings and display characteristics.

• Product availability may change without prior notice.

• Product descriptions and images are provided to help customers understand the items offered.

• We reserve the right to correct inaccurate product information or update product details when necessary.

If a material error affects an order, we will take appropriate steps to address the issue and communicate with the affected customer.

4. Pricing and Payment

All prices displayed on our website are presented in the currency indicated at checkout.

Before completing a purchase, customers should review the product price, applicable shipping fees, taxes where applicable, and the final order total.

Available payment methods are displayed during checkout.

By submitting an order, you confirm that:

• The payment information you provide is accurate.

• You are authorized to use the selected payment method.

• You authorize the applicable payment provider to process the transaction.

Payment processing may be handled by third-party payment service providers according to their applicable terms and privacy policies.

We reserve the right to correct pricing or payment-related errors. If an error materially affects an order, we will take appropriate steps to resolve the issue with the customer.

5. Orders and Order Acceptance

When you place an order through our website, you submit a purchase request for the selected products.

After an order is submitted, you should receive an order confirmation email containing relevant order details.

An order confirmation email acknowledges receipt of your order but does not necessarily guarantee final acceptance or fulfillment.

We reserve the right to review and decline orders when reasonably necessary, including situations involving:

• Suspected fraudulent transactions.

• Incorrect pricing or product information.

• Product availability issues.

• Incomplete or inaccurate order information.

• Other legitimate operational or legal reasons.

If an order cannot be fulfilled after payment has been received, we will notify the customer and arrange an appropriate refund where applicable.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

All requests are subject to the current order fulfillment status.

Once an order has entered the fulfillment process or has been shipped, changes or cancellations may no longer be possible.

For further information, please refer to our applicable Cancellation Policy and Return & Refund Policy.

7. Shipping and Delivery

Orders are processed after payment has been successfully confirmed.

Our current shipping arrangements are:

Standard Shipping

• Shipping Fee: $2.99 USD.

• Estimated Shipping Time: 10–20 business days.

Free Shipping

• Available on orders totaling $39.00 USD or more.

The applicable shipping fee and delivery option will be displayed during checkout.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier schedules, customs procedures, weather conditions, and other transportation circumstances.

Once an order has been shipped, tracking information will be provided when available.

If an order is delayed, appears to be lost, or has a delivery issue, customers should contact our customer support team for assistance.

For additional details, please review our Shipping Policy.

8. Returns and Refunds

We want customers to have a positive shopping experience with VIRELLYN.

Eligible returns may be requested within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

Generally, returned items must be:

• Unused and unworn.

• In their original condition.

• Returned with original packaging where applicable.

Customers must contact our customer support team and receive return instructions before sending items back.

For preference-based returns, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.

Approved refunds are generally processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

For complete details, please refer to our Return & Refund Policy.

9. Customer Responsibilities

When using our website and placing orders, you agree to:

• Provide accurate contact, billing, and shipping information.

• Review your order details before completing payment.

• Keep your order confirmation and tracking information where applicable.

• Contact customer support promptly if you identify an order-related issue.

• Use the website responsibly and in accordance with applicable laws.

You are responsible for ensuring that the shipping information submitted during checkout is complete and accurate.

10. Intellectual Property

All content available on the VIRELLYN website, including text, graphics, photographs, product images, website design, logos, and other materials, is protected by applicable intellectual property laws.

Unless otherwise authorized, website content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission from the appropriate rights holder.

Nothing in these Terms of Service grants you ownership of any intellectual property displayed on our website.

11. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, shipping services, or other external platforms.

These third-party services operate independently and may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, or operations of independent third-party websites.

Customers are encouraged to review the applicable terms and privacy policies before using external services.

12. Website Availability

We aim to keep the VIRELLYN website accessible and operating properly.

However, temporary interruptions may occur due to:

• Website maintenance.

• Technical problems.

• System updates.

• Internet or hosting disruptions.

• Circumstances beyond our reasonable control.

We reserve the right to update, modify, suspend, or discontinue parts of our website when reasonably necessary.

Where appropriate, we will take reasonable steps to minimize disruptions to customers.

13. Disclaimer and Limitation of Liability

Our website and services are provided subject to applicable laws and regulations.

To the extent permitted by law, VIRELLYN and its operating company shall not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in this section affects any mandatory consumer rights available to customers under applicable laws.

14. Indemnification

To the extent permitted by applicable law, you agree not to use our website in a manner that causes unlawful harm to our business, website, or other users.

Where permitted by law, you may be responsible for losses arising directly from your unlawful conduct, fraud, or material violation of these terms.

Nothing in this section limits any rights or protections that cannot legally be restricted.

15. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored, and shared when you browse our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

We encourage customers to review this page periodically.

17. Applicable Laws and Consumer Rights

These Terms of Service are subject to applicable laws and regulations.

Nothing in these terms is intended to exclude, restrict, or override mandatory consumer protections that apply to your purchase or use of our services.

Where a provision of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

18. Contact Information

If you have any questions regarding these Terms of Service, our website, or an existing order, please contact us using the information below.

Brand Name: VIRELLYN

Legal Company Name: Weihai Yawen Network Technology Co., Ltd.

Business Address:

Room 1707, 17th Floor, Building E1, No. 45-2 Daqing Road, Crown Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email: service@virellyn.com

Customer Service Phone: +86 631-5329090

Thank you for choosing VIRELLYN.

We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.

VIRELLYN Customer Support Team