Return Policy

Last Updated: October 30, 2026

At VIRELLYN, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy for information about eligibility, return procedures, and refunds.

1. Return Window

We accept eligible return requests within 30 calendar days after delivery.

If 30 calendar days have passed since your order was delivered, we may no longer be able to offer a return or refund, except where otherwise required by applicable law.

To ensure your request can be reviewed, please contact our customer support team within the applicable return period.

2. Return Eligibility

To qualify for a return, items must generally meet the following conditions:

• The item must be unused and unworn.

• The item must be in its original condition.

• Original packaging should be included where applicable.

• The item must not show signs of damage caused by improper use or handling after delivery.

Items that do not meet the applicable return conditions may not qualify for a standard return.

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Request a Return

To start a return, please email our customer support team at:

service@virellyn.com

Please include the following information in your request:

1. Your order number.

2. The product you wish to return.

3. The reason for the return.

4. Photos or videos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide the next steps.

Important: Please do not send any products back before receiving return approval and instructions from our customer support team.

4. Return Shipping Address

For security and proper return processing, please do not send returned products to our registered business address.

Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and detailed shipping instructions.

Please follow the return instructions provided by our team to help ensure your return is processed correctly.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Preference-Based Returns

If you wish to return an item because you changed your mind, selected the wrong product, or no longer need it, you are generally responsible for the return shipping costs.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its product description, please contact us with supporting photos or videos.

After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

We will work with you to resolve qualifying product issues fairly and reasonably.

6. Refund Process and Timing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

• The refund will be issued to your original payment method.

• Approved refunds will generally be processed within 5–10 business days after the returned item has been received and inspected.

• The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact your payment provider first. You may also reach out to our customer support team for assistance.

7. Damaged, Defective, or Incorrect Orders

We want every order to arrive in the expected condition.

If you receive an item that is damaged, defective, incorrect, or materially different from what was described, please contact us as soon as possible.

To help us investigate and resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement, refund, or return at no additional cost to you.

8. Exchanges

If you wish to exchange an item for another product, please contact our customer support team at service@virellyn.com.

Exchange requests are subject to product availability and approval.

If an exchange cannot be arranged, our customer support team will explain the available return and refund options.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at service@virellyn.com and include your order number.

Cancellation requests are subject to the order's current fulfillment status. Orders that have already been processed or shipped may no longer be eligible for cancellation.

If your order cannot be canceled, you may contact us regarding the applicable return options after delivery.

10. Policy Exceptions and Applicable Rights

This policy is intended to explain our standard return and refund procedures.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable laws and regulations.

If you have questions about whether a particular purchase qualifies for a return or refund, please contact our customer support team for assistance.

11. Contact Information

If you have any questions about returns, refunds, exchanges, or order-related concerns, please contact us using the information below.

Brand Name: VIRELLYN

Legal Company Name: Weihai Yawen Network Technology Co., Ltd.

Business Address:

Room 1707, 17th Floor, Building E1, No. 45-2 Daqing Road, Crown Subdistrict, Weihai Economic and Technological Development Zone, Weihai, Shandong Province, China.

Customer Support Email: service@virellyn.com

Customer Service Phone: +86 631-5329090

Our customer support team will review your inquiry and assist you with the appropriate next steps.

Thank you for choosing VIRELLYN. We appreciate your trust and the opportunity to serve you.

VIRELLYN Customer Support Team